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Frequently asked questions.

Everything you need to know about ZumaPiano, answered in plain language.

Basics

An AI platform that transcribes piano audio from any website into interactive falling-note lessons.

No. Any website with piano audio — YouTube, Spotify, SoundCloud, etc.

Yes. Adjustable speed (0.25x--2.0x), hand separation, and optional note labels make it accessible at any level.

High accuracy for solo piano. Background noise or other instruments reduce precision.

Extension & App

Chrome, Edge, and Brave (Chromium-based).

No. Use the iOS/Android app paired with the extension.

Yes. Click Upload in the extension and pick any .mid or .midi file. Notes, velocity, and pedal data are preserved.

Free: 2 minutes. Premium: 10 minutes.

No. It only processes audio from the tab you're recording.

Practice

Notes fall toward a virtual keyboard. Left/right hands are color-coded with optional note labels.

Yes. 0.25x to 2.0x with preset buttons.

Yes. Filter by left hand, right hand, or both.

Yes. Sustain (CC 64) and soft pedal (CC 67) as toggleable overlays.

Pairing & Sync

Go to extension Settings and click Generate Code. Enter the 4-digit code in the mobile app under "Pair with Extension." Connection is instant.

Up to 3 simultaneously.

No. Pairing uses a 4-digit code, no login required.

Billing

Free: 2 recent songs, 2-min recording. Premium ($24/year): unlimited songs, 10-min recording, full library.

Through App Store, Google Play, or Stripe. Active until end of billing cycle.

Yes. "Restore Purchase" in app settings with the same store account.

14-day refund if the service isn't working. Email contact@plaimusic.ai.

Troubleshooting

Ensure audio is playing before recording. Check extension permissions.

Enable Hardware Acceleration in browser settings (chrome://settings/system).

Check internet on both devices. Re-enter pairing code if disconnected.

AI works best with clean solo piano. Try a source without background noise.

Still need help?

Our team is ready to assist.

extension Chrome Extension
phone_iphone iPhone & iPad
phone_android Android